Hotel renovations are commonplace in today’s hotel operation landscape. From facelifts to complete overhauls, properties must take the necessary steps to stay up-to-date with current trends and the needs of today’s travelers.
While the impact a redesign has on the hotel guest is often the first area of concern for management, a team should also place emphasis on inspiring and uplifting staff, as it is their overall project knowledge and feelings towards the transformation that ultimately trickles down to the guest.
As a Hotel General Manager, keeping the team motivated is the single most important piece of the job. It is sometimes easy to forget that the guest isn’t the only one impacted by a renovation, and that every single associate is also affected.
Being empathetic to what the team is going through must not be lost amidst the chaos of the day-to-day project mayhem. On the heels of completing our multi-million hotel-wide transformation at the Los Angeles Airport Marriott - a project that in total spanned over the course of two years, our team experienced both the highs and lows of a renovation that permeated every facet of our operation.